Return Policy (Please Read Before Returning Merchandise)
You must contact us in advance to return an item. We have a Merchandise Return System designed to better serve our customers and streamline the returns process. Below are step-by-step instructions for returning a product:
1. Create an online Support Ticket and describe the item being returned and the reason for the return. One of our sales representatives will provide you with a unique RMA (Return Merchandise Authorization) number.
2. Repackage the merchandise and include a copy of your original sales receipt. Write your RMA # clearly and legibly on the sales receipt and on the side of the box.
3. Ship the package to TNC Scooters using the following address:
TNC Scooters
59 Mt Hermon Rd
Scotts Valley, CA 95066
We are not responsible for lost or damaged shipments, so please use a trackable return method such as UPS or US Postal Service with delivery confirmation. The customer is responsible for return shipping costs. The original shipping costs to send the order to the buyer are not refundable. A 10% restocking fee will be applied to returned parts. When the merchandise arrives it will be processed by our receiving department. We will inspect the item to ensure it is in new condition and issue a refund accordingly.
All returns must have the RMA # written on the box to be accepted. If you need a replacement part right away we will charge you for the item, but we will credit you upon receiving and processing the returned item. No returns over 15 days from the original invoice date will be accepted. TNC Scooters reserves the right to deny a return on items damaged by the customer or during return shipping. The following items are not acceptable for return: Controllers, CDIs, Chain sold by the foot, or any installed or used parts.